Mater delivers Australia's best private hospitals
Mater has topped a list of Australia’s best private hospitals, taking out the top two positions in the nation’s largest survey of patient satisfaction conducted by Medibank Private.
Mater Private Hospital Redland was named Australia’s best private hospital and—for the second year running—the best hospital in the state followed by Mater Mothers’ Private Hospital and Mater Children’s Private Hospital, which jointly received the National Silver Award and also the State Silver Award.
Mater Private Hospital Brisbane and Redland Executive Director Don Murray said receiving this kind of recognition from patients was a great accomplishment for the Mater team.
“These awards are testament to the hard work and dedication of our team of staff at Mater," Mr Murray said.
“From specialists and nurses to midwives and support staff, everyone works with one goal in mind—the delivery of exceptional care.
“We survey our patients every week of every year; from there we try to learn and grow to ensure we provide the highest level of care and service for our patients.”
Medibank Group Executive, Provider Relations, Cindy Shay, said the survey results were a very positive reflection of the service delivery at Queensland’s private hospitals and showed the experience of most private hospital patients was a positive one.
“The survey results indicate that, overall, Australians are very satisfied with the standard of care provided in the private health system,” Ms Shay said.
The survey covers every stage of the hospital experience, from pre-admission to discharge and follow-up, respondents sharing their thoughts on everything from the standard of medical treatment provided, to privacy levels, cleanliness and food quality.
